Refunds
Our 24-Hour On-Time Delivery Guarantee
We stand behind our speed and reliability. If your finished personalized song is not delivered to your email within 24 hours of your payment confirmation, you are entitled to claim an immediate 100% full refund, no questions asked.
1. Cancellation Before Payment
You may cancel your request at any time prior to lyric confirmation and payment with zero obligation. You review your custom lyrics first; no payment is taken until you approve the draft.
2. Free Pronunciation & Factual Corrections
If our vocalists mispronounce a name, hometown, or detail that you provided correctly in your order, we will correct and re-render the song for free. Simply message our support team on Messenger or reply to your delivery email with the phonetic correction.
3. Post-Delivery Audio Policy
Because each song is custom-composed, recorded, and finalized specifically for your recipient, orders cannot be canceled or fully refunded once production has completed and audio is delivered within the 24-hour window, except in cases of defect or technical failure.
If you desire subjective creative changes (such as trying an entirely different genre or re-writing major verse sections after delivery), you can purchase our $4.99 Revision Add-on.
4. How to Request Support or Claim a Refund
To claim your 24-hour guarantee refund or request a free pronunciation fix, contact us via:
- Direct Messenger: m.me/ResonantAtlas ↗
- Support Email: Futureai2077@gmail.com
Include your order reference so we can find your purchase.